Building Dialpad Ai's ASR functionality

Dialpad's ASR Team

A contact center agent on duty

test How Dialpad’s support team uses Dialpad features to deliver exceptional customer experiences

Test At Dialpad, we use our platform to make our work better. Learn how our support team uses Dialpad features to deliver exceptional customer experiences.

Dialpad's ASR Team

Building Dialpad Ai's ASR functionality

AI transcription accuracy header

Contact Center Operations, Artificial Intelligence

What is Word Error Rate (WER)? On AI transcription accuracy

Learn about what Word Error Rate is, what it has to do with AI transcription tools, and why a high WER is so hard to achieve.

Dialpad's ASR Team

Building Dialpad Ai's ASR functionality

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