Customer Support + Experience, Law
How to Set Up a Call Center for Lawyers
Want to improve your client intake process and streamline your communications? Here’s what your law firm should consider when setting up a call center.
Dialpad
Leading with Empathy: Leadership Lessons from Women in CX
Discover inspiring career journeys, powerful lessons in empathy, and practical leadership insights from four remarkable women shaping the future of CX.
Artificial Intelligence
The AI Revolution: How Artificial Intelligence is Reshaping HR
AI is transforming HR from recruiting to training. Experts discuss streamlining workflows, enhancing D&I, driving efficiencies, and tackling ethical AI deployment challenges.
Contact Center Operations
Contact center automation: Your key guide to improving performance and customer service
Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction.
Contact Center Operations
25 Essential call center software features for success in 2025: What to look for
Discover the 25 essential call center software features for success in 2025 with our in-depth, comparative list. Learn all you need to make an informed decision.
Sales
What is an ICP for sales? How to build the perfect ICP
Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.
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What's the best Bluetooth headset? 13 options, ranked from premium to budget
What are the best Bluetooth headsets for contact center agents? Learn about the top features to look for, and the top 13 remote-friendly headsets. >>
Work from Anywhere
The 11 best headsets for conference calls
If you want a step up from the earbuds that came with your phone? Here are the 11 best headsets for conference calls that are designed for work calls.
Contact Center Operations
Call Center Phone Systems in 2025: A Buying Guide
Looking to use or switch your call center phone system? Learn what are the key features to look for and how to choose a system that best suits your business.